The fastest way to reach the team is Contact.
Response times#
Support response commitments scale with your organization's plan - every plan includes priority email support, and the highest tier adds 24/7 chat with a committed response time. See Pricing for the current specifics per tier.
What to include#
For anything about a specific app instance - it's stuck deploying, behaving unexpectedly, or you need a restore - include the instance's name or label and roughly when the issue started. It saves a round trip and gets you to a resolution faster.
Related#
- Backing up and restoring - restores go through support today rather than a self-service action.
- Plans