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Subscriptions and entitlements

Billing & Subscription overview

Your organization's subscription is its billing relationship with VCloud - which plan it's on, when the current billing period runs, and whether payment is current. What that subscription actually unlocks day to day is a separate thing called an entitlement.

Why the distinction matters#

The entitlement, not the plan name by itself, is what VCloud checks before letting you install another app or allocate more resources. A subscription that has lapsed on payment stops entitling new installs even though the plan you signed up for hasn't changed - the entitlement reflects your subscription's current status, not just which tier you picked. In practice this means what gates a given action is always "is my organization currently entitled to this," which tracks payment status in addition to plan tier.

What you see versus what's enforced#

The dashboard shows you your current plan and its status. If a payment fails, you'll see that reflected before it affects what you can do - and Admins get billing details from Configuration › Billing, including managing the payment method that keeps the subscription, and the entitlement it grants, current.